At Cow Face we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help.
Returns
Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Time Frame:
You have 30 calendar days from the date you received the item to initiate a return.
Process:
To initiate a return, please contact us via email with your order number and reason for return. We will provide you with instructions on how to return your item.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Exchanges
Eligibility:
If you received a defective or damaged item, or if you need to exchange an item for a different product, please contact us within 30 days of receiving your order.
Process:
To exchange an item, please contact us vai email with your order number, details of the item you wish to exchange, and the new item you would like. We will provide instructions for the exchange process.
Shipping Costs:
We will cover the shipping costs for exchanges due to defects or errors on our part. For other exchanges, the customer is responsible for shipping costs.
Non-Returnable Items
Custom Orders:
Personalized or custom-made items cannot be returned or exchanged unless they arrive damaged or defective.
Refund Processing
Timeline:
Refunds are typically processed within 5-7 business days after we receive your returned item.
Notification:
We will notify you once your return has been processed. If your refund is approved, it may take some time before your refund is officially posted by your bank or credit card company.